Selected writings by Ryan Chan on life and tech
I was once hired at a large organization in a dream role: to change the organization from within. I didn’t last long, mostly because I lost my desire to spend my energy fighting. Instead, I chose to focus that energy on building my own business.
As a former consultant, this hits pretty close to home.
This post is actually about the social web and it’s role in driving social behaviors. It’s got a great lesson for start ups there too, summarized below.
TL;DR: Social web is making consumers *more* social and companies *less* social, because it allows a company to *feel* like they’re connecting with a customer instead of actually going out and solving their problems.